Careers at Section

What Will You Create?

Section helps web engineers by giving them more control and flexibility of software running at the Edge. If you’re interested in joining the Section team, contact us or apply for a role below.

Contact Us
careers at Section

About Us

At Section, we’re on a mission to improve the Internet by empowering web engineers to build and deliver better applications. Our industry-leading Edge Compute Platform gives engineers the flexibility and control to run any workload, anywhere, underpinned by modern DevOps principles.

The demand for better, faster user experiences, low tolerance for security breaches of personal data, and surging bandwidth costs are pushing more compute to “the edge”. Performance-oriented engineering teams are challenged with optimizing compute resources in these increasingly distributed systems and require tooling that gives them full control over configuration and deployment of workloads along the edge continuum. Section’s Edge Compute Platform has been specifically designed to accelerate, scale and secure applications with the complete development lifecycle in mind.

Section was founded in Sydney, Australia in 2012. Our headquarters is based in Colorado, and our team is located across the U.S. and Australia. We’re backed by a group of top-shelf Venture Capital firms led by the Foundry Group. We are growing quickly and have been recognized by industry analysts and peers as a leader in the emerging edge compute landscape.

We’re a team of passionate technology professionals who support, push and celebrate each other while working to solve complex challenges, learn new skills, and become better engineers and people. We hire smart, talented, dedicated people and provide competitive compensation, generous stock options, flexible workplace and schedule, and many other benefits to foster a positive work environment. Come join us!

Current Open Positions:

Platform Engineer
Customer Engineer
VP of Customer Success

At Section, we value team diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Platform Engineer

Locations: USA (Preferably Colorado) and NSW, Australia

Section is the only Edge Compute Platform that gives developers the control they need to achieve unmatched website speed and reliability. Unlike legacy Content Delivery Networks, Section provides a comprehensive, software-defined edge solution so developers can easily customize and control their web performance, scalability and security compositions using open tools and an easy-to-use interface.

We are growing our Engineering team and are seeking passionate, talented Software Engineers who love to build low-level system software alongside a small group of highly technical engineers. This is a great opportunity to build an industry-transforming platform, which has an extremely high upside-growth potential.

About this Role

Why this job is compelling…your opportunity to make an impact

You’ll primarily be building new features across all four of our sub-system modules for our revolutionary software defined Edge Compute Platform. Here’s why Section is compelling:

  • Your work will be impactful…it’s very early stage in our category and the upside potential is dramatic both at Section and in the edge computing landscape
  • Section is all about engineering…founded by and filled with talented engineers
  • Use/learn cutting edge languages, tools and frameworks (Golang, Kubernetes, AWS/Azure, Python, etc.)
  • Lots of workplace flexibility…work from home…work from our offices in Boulder, Denver or Sydney
  • Great employee benefits, equity options and competitive compensation
  • Section is very employee-centric…last year’s company retreat held in Hawaii
  • We are an international company and you’ll have the opportunity to travel to and from Australia

About You

It’s a given that you have some previous systems level software development experience, but more importantly you love building impactful software that makes a fellow engineer’s job just so much easier. Additional attributes include:

  • Development experience in Go, Python or Ruby would be terrific, but you don’t have to have these. Great developers can (and should) learn all sorts of languages, frameworks and tools. The above are what we currently use, so if you don’t have them already, plan to add them to your development toolkit.
  • Experience with any of the following from a SW development perspective would be great…Cloud (AWS/Azure), Kubernetes, Infrastructure Automation, DevOps, Networking, TCP/IP.
  • Ability to be flexible and be an “all-around” SW Engineer…we’re small, so you’ve got to wear lots of hats and you will own what you build.
  • Have the confidence to push your code into production as quickly as possible…build it, test it, deploy it, fix it (if needed) and move on. You have a little bit of “risk-taking, fighter pilot” in you.
  • You’re passionate about software development and you recognize the value in teamwork and collaboration…you’re fun, flexible and a nice person (no jerks allowed)

Customer Engineer

Locations: USA (Preferably Colorado) and NSW, Australia

We are growing our Customer Success team and are seeking a passionate, talented Customer Engineer with a strong mix of customer relationship building, dynamic communication skills and excellent web technology industry knowledge to support our full lifecycle Customer Success efforts (pre-, post-, implementation and steady state). This is a great opportunity to build an industry-transforming platform, which has an extremely high upside-growth potential. If you have a desire to assume significant responsibility and grow your career at a very rapid pace, then please read on.

Section is the only Edge Compute Platform that gives developers the control they need to achieve unmatched website speed and reliability. Unlike legacy Content Delivery Networks, Section provides a comprehensive, software-defined edge solution so developers can easily customize and control their web performance, scalability and security compositions using open tools and an easy-to-use interface.

About this Role

The Customer Engineer will work with our customers throughout the entire customer acquisition lifecycle from pre-sales, to post-sales through the full implementation process and be responsible for owning the ongoing success of our customers. Here’s what’s compelling:

  • Your work will be impactful…it’s very early stage in our category and the upside potential is dramatic both at Section and in the edge computing landscape
  • Section is a fast growing company, and as a capable self-starter you are excited about growing your career moving into more senior roles
  • You will have ownership over the technical components of new client implementations, will provide website performance and security reviews, and will contribute to the continual improvement of Section’s methodologies, best practices, tools, and techniques in order to more effectively support our customers’ full product adoption and usage.
  • We offer terrific workplace flexibility…work from home or work from our offices in Boulder, Denver, and Sydney.
  • Great employee benefits, equity options and competitive compensation
  • Section is very employee-centric…last year’s company retreat was held in Hawaii

About You

It’s a given that you have a passion for technology combined with solid web technologies industry knowledge. But more importantly you love the challenge of introducing a revolutionary, industry changing technology that once enabled will allow our customers’ engineers to make their websites faster, safer and more reliable. Additional attributes include:

  • History of Customer Success experience working with multiple customers in a high energy, fast-paced environment
  • Strong programming skills in at least one language (JavaScript, C++, Python, etc.)
  • Excellent fundamentals in networking, particularly TCP and HTTP and command line proficiency in Unix, Mac OSX
  • World-class reliability - our customers expect rapid responses to product questions

VP of Customer Success

Locations: USA (Preferably Colorado)

About this Role

We are currently seeking a VP of Success who is capable of building a culture of Customer Success throughout the organization. This leader will be a professional with customer acumen and a proven technical foundation. In addition, the VP of CS will be tasked with building a team of dedicated CSMs to ensure our valued customers achieve their strategic objectives and maximum value from their investment in Section. This role includes responsibilities for Customer Success activities such as adoption, advocacy, and retention, but the true goal is to ensure that our customers are delighted with Section.

Responsibilities include:

Inspire Customer Success Across Company

  • Create company-wide culture of Customer Success
  • Align all customer touch points within the company
  • Align customer measurement and forecasting
  • Align with Executive Team around key metrics and objectives
  • Create company-wide customer feedback loop

Drive Customer Success Outcomes

  • Ensure our customers are successful using Section as a part of their solution
  • Be the customer champion within Section
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and referenceability

Define and Optimize Customer Lifecycle

  • Map customer journey
  • Develop listening points in journey (e.g., usage, satisfaction, etc.)
  • Standardize interventions for each point in journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry

Measure Effectiveness of Customer Success

  • Define operational metrics for team
  • Establish system for tracking metrics
  • Create cadence for review within team
  • Expose subset of metrics to executive team, company and board
  • Lead world-class Customer Success Team
  • Recruit experienced leaders for each functional role
  • Attract high potential individual contributors into team
  • Create rapid onboarding process for new team members
  • Foster collaboration within team and across customer lifecycle
  • Encourage continuous learning within team

Enhance Effectiveness and Efficiency Through Technology

  • Support systems
  • Reference and advocacy solutions
  • Customer Success Management platform

About You

5+ years leadership experience in customer-centric organizations

  • 5+ years of Director level experience in a related function with direct customer advocacy and engagement experience
  • A rich history of growing customer happiness, adoption, and retention
  • Enthusiastic and creative leader with the ability to inspire others
  • Demonstrated desire for continuous learning and improvement
  • Thrives in a startup environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Experience developing product use-cases with customers
  • Experience navigating and steering customer engagements to completion with a high level of customer happiness
  • Possess exceptional verbal, written, social, presentation, and interpersonal skills
  • Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems

United States

1105 Spruce St.
Boulder, Colorado 80302
Toll Free +1 844 325 9500

United Kingdom

Toll Free +44 800 011 9066

Australia

Level 14, 275 Alfred Street
North Sydney, NSW, 2060
+61 2 9119 0444