section.io provides free online support and paid support options.
You choose the level of support which suits your needs.
- Basic - section.io supports platform availability and functionality in business hours.
- Enterprise - for teams needing immediate, 24x7 platform support.
- Managed Service - For development teams who would prefer section.io’s engineers to manage their content delivery solution and handle the reverse proxy configuration.
|Support Item||Basic||Enterprise||Managed Service|
|Online self help||Unlimited||Unlimited||Unlimited|
|Support hours||Business Hours*||24x7x365||24x7x365|
|Slack Support||Public Channel||Public Channel||Private Channel|
|Support Ticket System||No||Yes||Yes|
|Initial Response time||Best Effort||15 minutes||15 minutes|
|Incident Reports||Public Status Page||Public Status Page||On Request|
|Dedicated Support Engineer||No||No||Optional|
|Price||Free||$750 pm||$1500 pm|
*Business hours defined as 8am US EST to 5pm US PT or 8am to 5pm AEST subject to your preferred support region.
Need More Help?
If you would like section.io’s engineers to take a deeper look at your code, application, hosting or performance and security mangement practices generally, consider our professional services offerings.
Our engineers can also provide you with a kickstarter package to get your proxy configuration tuned up or set up and running faster.