Support provides free online support and paid support options.

You choose the level of support which suits your needs.

Support Plans

  1. Basic - supports platform availability and functionality in business hours.
  2. Enterprise - for teams needing immediate, 24x7 platform support.
  3. Managed Service - For development teams who would prefer’s engineers to manage their content delivery solution and handle the reverse proxy configuration.
Support Item Basic Enterprise Managed Service
Online self help Unlimited Unlimited Unlimited
Support hours Business Hours* 24x7x365 24x7x365
Slack Support Public Channel Public Channel Private Channel
Support Ticket System No Yes Yes
Phone Support No No Yes
Initial Response time Best Effort 15 minutes 15 minutes
General Enquiries Yes Yes Yes
Incident Reports Public Status Page Public Status Page On Request
Emergency Escalation No Yes Yes
Proxy Configuration No No Yes
Dedicated Support Engineer No No Optional
Price Free $750 pm $1500 pm

*Business hours defined as 8am US EST to 5pm US PT or 8am to 5pm AEST subject to your preferred support region.

Need More Help?

If you would like’s engineers to take a deeper look at your code, application, hosting or performance and security mangement practices generally, consider our professional services offerings.

Our engineers can also provide you with a kickstarter package to get your proxy configuration tuned up or set up and running faster.