section.io provides free online support and paid support options.
You choose the level of support which suits your needs.
|Support Item||Basic||Enterprise||Managed Service|
|Online self help||Unlimited||Unlimited||Unlimited|
|Support hours||Business Hours*||24x7x365||24x7x365|
|Slack Support||Public Channel||Public Channel||Private Channel|
|Support Ticket System||No||Yes||Yes|
|Initial Response time||Best Effort||15 minutes||15 minutes|
|Incident Reports||Public Status Page||Public Status Page||On Request|
|Dedicated Support Engineer||No||No||Optional|
|Price||Free||$750 pm||$1500 pm|
Business hours defined as 8am US EST to 5pm US PT or 8am to 5pm AEST subject to your preferred support region.
If you would like section.io’s engineers to take a deeper look at your code, application, hosting or performance and security mangement practices generally, consider our professional services offerings.
Our engineers can also provide you with a kickstarter package to get your proxy configuration tuned up or set up and running faster.